Shipping Policy
At Elev-8 Labs, we are committed to processing and delivering your research orders promptly, securely, and efficiently. Please review our shipping policy below for complete details.
1. Order Processing
Orders placed Monday through Friday before 3:00 PM EST are typically processed and shipped the same business day. Orders placed after 3:00 PM EST, on weekends, or on public holidays will be processed on the next available business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Shipping Methods & Estimated Delivery
We offer the following shipping options during checkout:
- Standard Shipping (USPS Ground Advantage): Estimated 3–5 business days
- Priority Shipping (USPS Priority Mail): Estimated 2–3 business days
- Overnight Shipping (USPS Priority Mail Express): Estimated 1 business day
Delivery estimates are provided by the shipping carrier and are not guaranteed. Transit times may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
3. Shipping Rates
Shipping rates are calculated at checkout based on your selected shipping method and destination.
Complimentary Shipment Protection is included with every order at no additional cost, helping provide added peace of mind throughout the shipping process.
4. Packaging
All orders are shipped in discreet, unmarked packaging to help protect customer privacy. Products are securely packaged using appropriate protective materials to help maintain product integrity during transit.
5. Domestic Shipping (United States)
We currently ship to all 50 U.S. states.
Every domestic shipment includes tracking, and tracking information will be emailed to you once your order has been dispatched.
6. International Shipping
We currently offer international shipping to select countries.
International customers are responsible for all customs duties, import taxes, tariffs, brokerage fees, and any additional charges imposed by their local customs authority.
Please verify that importing our laboratory reagents is permitted within your jurisdiction before placing an order.
Elev-8 Labs will not falsify customs declarations or mark shipments as gifts.
7. Tracking Your Order
After your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment.
You may also track your order through the Track Order page on our website.
Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error after placing your order, please contact us immediately at support@elev-8labs.com. While we will make every reasonable effort to update the address prior to shipment, we cannot guarantee modifications once an order has entered fulfillment.
Elev-8 Labs is not responsible for packages delivered to an incorrect address provided by the customer.
9. Lost, Damaged, or Delivered Packages
Every order includes complimentary Shipment Protection.
If your package is lost during transit or arrives damaged, please contact support@elev-8labs.com as soon as possible so our team can assist you with the claims process.
Packages marked as Delivered by the shipping carrier are considered successfully delivered. If a package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, apartment offices, or the local post office before contacting us.
10. Contact
For any shipping-related questions or assistance, please contact our Customer Support team:
Email: support@elev-8labs.com
